Report serious misconduct involving a petrol station or other retail fuel operation in South Africa.
What retail misconduct can include
Concerns may involve suspected product substitution, meter or pump manipulation, false documentation, unsafe fuel handling, serious licensing misrepresentation, suspicious deliveries or other conduct that may harm consumers or undermine lawful retail operations.
Information that can help assessment
- Retail site name, location and pump number where relevant.
- Date, time, product and quantity purchased or delivered.
- Receipt, invoice or delivery record.
- Vehicle details and symptoms where a fuel-quality issue is suspected.
- Lawfully obtained photographs, inspection records or test results.
Fuel-quality concerns
If the concern is suspected contaminated or adulterated product, preserve the receipt and relevant evidence and consider the dedicated fuel-adulteration guidance.
Fuel adulteration reporting guidance →
Meter concerns
If the issue primarily concerns suspected pump or measuring-equipment manipulation, see the meter-tampering guidance.
Related resources
Report securely
Do not confront staff or make public accusations before the facts are assessed. Submit incident information through the secure portal.